News - June 2010

Redcare overall satisfaction now at 90%

Redcare use an independent consultant to run their Customer Satisfaction programme, to gather regular feedback from you, which is used as input into their overall strategy.

Here’s the headline news:

Overall satisfaction with Redcare has improved from 85% to 90%.

During the same period, overall satisfaction with other providers declined from 86% to 70%.

Satisfaction with their Technical Helpdesk reached a fantastic 94% and the 24 x 7 support seems to be a key benefit to you.

Satisfaction with the level of information provided to you, shot up by a  massive 11%  to 77% and 96% of you claimed to be satisfied with the products provided by Redcare.  

You also told Redcare, they had improved over the last 6 months and that Redcare is seen as being more pro-active and forward thinking than before.

Redcare acknowledge there is much more to do and would like to thank you for some great suggestions and for your continued business and support.  

For more information on Redcare:

Call: 0800 800 628
Email: redcare@bt.com
Visit: www.redcare.bt.com