Providing remote monitoring services in the UK and Ireland.
27 Years of Dedication
Meet the Team
Neil joined FCM in February 2007. Prior to this he owned his own electrical company for 10 years and is a qualified electrical engineer. Neil is forward thinking and progressive, with an ethical approach to business. Driving sales and growth he brings into the company honesty, enthusiasm and energy which are essential in a competitive marketplace.
Technical Communications Director
Mark is responsible for the day-to-day running of the Alarm Receiving Centre (ARC) including sales and operational issues. With key skills in staff training, account management and quality assurance, Mark is the driving force behind the quality service that we provide to our clients.
With over 10 years’ experience managing all aspects of IT from infrastructure to end user support, Brian brings a wealth of knowledge to FCM specialising in governance, cyber security and GDPR compliance.
Technical Systems Co-Ordinator
Having worked in the security industry for over 10 years, Dave provides the day-to-day support to all of our customers delivering technical expertise and commissioning of new accounts. Dave’s wealth of knowledge ensures he is ideally placed to deal with both technical and sales queries, liaising with clients to resolve any issues and ensure FCM client retention targets are met.
Admin Team Leader
Bryony is responsible for the day-to-day running of our Admin department, who closely liaise with all of our customers. Bryony and her team Kaylee, Jo and Simon deal with customer enquiries, setting up and commissioning of new accounts, provide support and process account updates as needed. All are focused on delivering excellent customer service and always go the extra mile to ensure we do everything we can to meet the needs of every customer.
I like to steal food out of the office bins. I also contribute to the casual feel of the work environment and introduce a tangible sense of fun that relieves stress.