Providing remote monitoring services in the UK and Ireland.
27 Years of Dedication
About FCM
NSI Gold Accredited monitoring specialists
For over 25 years, FCM has been the Alarm Receiving Centre (ARC) of choice for many residential, commercial and public body clients.
Today, FCM is one of the leading NSI Gold Accredited Monitoring Specialists in the UK and Ireland. We offer a range of bespoke remote monitoring services including, but not limited to: social care, intruder alarm, fire, personal attack and lone worker monitoring, as well as embracing the latest technologies in false alarm filtering and thermal imaging within CCTV monitoring.
Our team of SIA qualified operators provide first class monitoring with excellent customer service 24hrs a day 365 days a year, enabling FCM to stand out from the crowd from its competitors. Our mission is to ensure that we provide first class service where ‘you’re more than just a number’.
History Timeline
1994
First County Monitoring (FCM) is founded
1999
FCM moves into its own purpose built Alarm Receiving Centre (ARC)
2002
Due to ongoing success, FCM undergoes a major ARC expansion
2007
FCM gain BS8418 Accreditation for CCTV monitoring
2009
FCM becomes one of the first ARC's in the UK to obtain Lone Worker Standard BS8484
2015
Major system upgrades are completed to embrace the latest technologies
2021
FCM undergoes a major re-brand and HQ regeneration
Meet the Team
Neil Addinall
Managing Director
Neil joined FCM in February 2007. Before this, he owned his own electrical company for ten years and is a qualified electrical engineer. Neil is forward thinking and progressive, with an ethical approach to business. Driving sales and growth, he brings into the company honesty, enthusiasm, and energy which are essential in a competitive marketplace.
Simon Mackenzie
Technical Communications Director
With over 30 years of experience in the security, fire, CCTV, and lone worker monitoring industries, Simon brings a wealth of technical knowledge and managerial experience to the team. Simon continuously embraces new technological advancements to ensure the services provided by FCM are at the forefront of the industry.
Mark Hayes
Operations Manager
Mark is responsible for the day-to-day running of the Alarm Receiving Centre (ARC), including sales and operational issues. With key skills in staff training, account management, and quality assurance, Mark is the driving force behind the quality of service that we provide to our clients.
Brian Kendall
IT Manager
With over ten years of experience managing all aspects of IT, from infrastructure to end user support, Brian brings a wealth of knowledge to FCM, specialising in governance, cyber security, and GDPR compliance.
David Drury
Technical Systems Co-Ordinator
Having worked in the security industry for over ten years, Dave provides day-to-day support to all our customers delivering technical expertise and commissioning new accounts. Dave’s wealth of knowledge ensures he is ideally placed to deal with technical and sales queries, liaising with clients to resolve any issues and ensure FCM client retention targets are met.
Kaylee Cripps
Admin Team Leader
Kaylee is responsible for the day-to-day running of our Admin department, which closely liaises with all our customers. Kaylee and her team Jo, and Simon deal with customer inquiries, set up and commission new accounts, provide support, and process account updates as needed. All are focused on delivering excellent customer service and always go the extra mile to ensure we do everything we can to meet the needs of every customer.
Coco
Office Junior
I like to steal food out of the office bins. I also contribute to the casual feel of the work environment and introduce a tangible sense of fun that relieves stress.
