How does Remote CCTV Monitoring work?

Remote CCTV monitoring is a really important element of your overall security policy. Without CCTV monitoring, CCTV is reactive only.

In this article we explore how remote CCTV monitoring works, the benefits of it, and how to go about getting it for your business.

How does remote CCTV monitoring work?

Our remote CCTV monitoring follows a carefully honed process, following industry best practice, legislation, and advice from our expert team. 

It has been divised to minimise false alerts whilst ensure the level of response is always appropriate and speedy. 

  • Event
  • Alarm is sent
  • Verification of alarm
  • Verbal warning sent
  • Response
  • Report

1) Event

A person is detected activating an intruder or security alarm on your premises.

2) Alarm is sent

Live videos from your CCTV are transmitted to the Alarm Receiving Centre. The data is sent over secure servers to ensure your data is safe.

3) Verification of alarm

Once the CCTV footage is received, our SIA qualified operators will verify whether the alarm is genuine or false and the level of response it needs.

4) Verbal warning sent

Your alarm and CCTV is monitored by an SIA qualified operator. When an alarm is activated, a verbal challenge will be given to the perpetrator. Usually this is enough to prevent a breach of security. If it isn’t, and the incident continues, we move to the next step.

5) Response

The response will depend on the severity of the incident, and the escalation process you have requested.

Emergency response

Your emergency response contact will be notified immediately and advised of the situation. If the system is BS8418 compliant, we will contact the police for a guaranteed response. A keyholder will always be called straight afterwards. This enables someone to attend and give access to the Police, and also allows them to re-secure the property.

Non-emergency response

If the incident is not an emergency, we will call a keyholder. This might be a member of your staff or an outsourced keyholder.

6) Report

In all cases, you will receive a report to tell you what has happened, and the action taken.

What are the benefits of CCTV monitoring?

The benefits of remote CCTV monitoring are simple.

With a monitored CCTV system, you can be sure there is going to be an immediate response to an incident.

That means, you don’t come into the office to find you have been burgled and look back at the footage to try and identify the perpetrator.

The intruder is stopped before they can complete their theft, usually by the Police.

Your CCTV becomes vastly more effective when it is monitored.

Ready to discuss your solution?

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