What is a call handling service?
A call handling service is simply the management of telephone calls. A call handling service will manage telephone calls on your businesses behalf. This will enable you to extend your business hours or free up extra time to focus on important tasks. In this blog we’re going to talk about the benefits of a call handling service and the service that FCM offers.
FCM’s call handling service
FCM’s call handling service, Answer365, ensures that your customers can contact your business 24hrs a day 365 days a year. Whether it’s an emergency call out or a general enquiry, your calls will never be missed with our efficient and professional service. We’ll be sure to keep you in the loop by sending you daily reports to show call volumes, jobs received and actions taken.
What are the benefits of a call handling service?
Let’s face it, answering calls 24hrs a day should not be your main job. It also shouldn’t become a priority over other tasks which are arguably more important. By handing your calls over to a call handling service, you can be sure that all of your calls are being dealt with and calls are never missed. This will leave you to focus on what you do best.
Sure, you need to be confident that the call handler you’re using is 100% professional and capable of representing your company. With FCM, your phone lines are covered 24/7 by fully trained professional operators who offer the best customer experience.
Let FCM help you grow your business
Think about the time you could save. The services you could offer. The increased business you could generate. Hand your calls over to an expert call handling service like FCM. Get in touch today for more details 01757 244445.